Clinical Liaison

Location, San Diego, CA

Location: San Diego, California

Company: Reproductive Partners Fertility Center- San Diego

Job Title: Clinical Liaison

Reports To: Patient Experience Manager

Base Compensation: $23.00-$25.00 per hour

About Us:

Reproductive Partners San Diego is a leading Southern California fertility clinic, internationally and nationally recognized for our success in IVF – in vitro fertilization, egg freezing and other fertility treatments for our patients.

Successful fertility treatment requires a cohesive team of physicians, nurses, embryologists, scientists and staff all working towards a common goal. Reproductive Partners San Diego has five physicians specialized in reproductive medicine who help each other effectively diagnose and treat patients. Many of our physicians and staff members have been together for over twenty years. This legacy of cooperation has produced techniques for developing individual treatment plans which result in a high level of success in even the most difficult cases.

Job Summary:

As a Clinical Liaison, you will work closely with patients, physicians, new patient experience specialist and other healthcare professionals to ensure a seamless and compassionate experience for our patients. In this role, you will be a direct contact for all new patients, ensuring they feel welcomed from the moment they schedule with our office. You will play a vital role in enhancing the patient experience by providing exceptional customer service, addressing patient needs and supporting the team through a variety of administrative and clinical duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned based on operational needs.

Key Responsibilities:

Welcome all new patients to the practice with a warm greeting, creating a positive and comforting environment

Communicate with upcoming new patients (via phone/email/portal) to obtain all new patient registration documents including past medical history, new patient consents, and medical records

Request medical records for upcoming new patients

Review and organize incoming new patient medical records

Create detailed and accurate chart note templates with all pertinent past medical history and medical records, primarily for new patient and follow up appointments

Answers new patient inquiries about the practice by utilizing broad based knowledge of Reproductive Partners Fertility Center- San Diego.

Input and manage new patient information into Excel spreadsheet tracking tool

Assist patients in scheduling and/or ordering fast track diagnostic testing prior to initial consult

Scribe for Dr. Garzo’s new patient consults as needed

Assist physicians as needed

Assist clinical assistants/flow team as needed

Assist with ultrasounds and office exams, primarily for new patients

Schedule and document patient services using nAbleIVF (Our patient management and electronic medical records system)

Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate

Reports complaints (both internal and external) to Patient Experience Manager ensuring proper and timely resolution.

Cooperate, interface and work independently to assure the practice goals are achieved

Establish and maintain positive communication with co-workers, supervisor, physicians and patients to promote a spirit of teamwork and cooperation in providing quality healthcare and to ensure achievements of the practice’s goals

Confidential and Sensitive Information: Ensure the confidentiality of all patient records and care per confidentiality policy and HIPPA regulations.

Attendance/ Punctuality/ Reliability is an essential function of this position to report to work on time for your scheduled hours dependent on operational needs, ready for work; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.

Qualifications and Requirements

Education/ Experience:

Preferred Bachelor’s degree and/or one to two years related experience and/or training; or equivalent combination of education and experience

Skills:

Excellent communication and interpersonal skills

Ability to effectively present information and respond to questions from patients

Proficiency in Microsoft Office Suite

Ability to utilize and learn nAbleIVF

Ability to chart information, accurately

Strong analytical, problem-solving, organizational, and time management skills

Detail-oriented, proactive, and able to maintain confidentiality and handle sensitive information with discretion

Benefits: 

Competitive salary.  

Health, dental, and vision insurance options.  

Retirement savings plan.  

Paid time off and holidays.  

Opportunities for professional development and growth.  

A friendly and supportive work environment.  

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Displays courtesy and sensitivity; Manage difficult or emotional patient situations; Respond promptly to patient needs; Meet commitments.

Dependability – Commit to doing the best job possible; Follow instructions, respond to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Take responsibility for own actions.

Job Knowledge – Competency in required job skills and knowledge; Displays understanding of how job relates to others; Exhibit ability to learn and apply new skills; Require minimal supervision; Uses resources effectively.

Teamwork – Balance team and individual responsibilities; Exhibit objectivity and openness to others’ views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Gives and welcomes feedback.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their manager.  

RPSD is an equal opportunity employer and welcomes applicants from all backgrounds to apply. 